Just a note to thank you for everything you have done for us. I know selling our home wasn’t easy. I’m sorry for all the hassles you had to put up with, but thru it all you remained calm and professional, which really helped us. You always said, you would take care of us and you did. You came through in so many ways and we appreciate that.
Good luck in all your endeavours and may all your dreams come true.

Linda and Dennis

Thank you for your patience and support. True to your word… you made us both so happy. Thanks for your help.

James and Andrea

You have made our buying and selling experience a very pleasant one. You have certainly chosen the right career. Thank you so much for your help.

Pauline and Micheline

We can't tell you the extent of our satisfaction with you. You gave us more than we asked for and at a time frame far less than our wildest dreams. We would gladly verify the above for anyone who would question your generous attention to detail.

John and Jean

Thank you for making our first home buying experience so positive and stress free. We really appreciate it.
Have a good rest of the summer!

Marlee and Mark

Our initial meeting with Tom was very informative and positive. In comparison with our previous experience we decided that there was no need to look any further. We felt that we were in excellent hands.
You have excellent knowledge of the real estate process and looking at your clients “big picture”. You were great at explaining everything!

Paul and Micheline

Dear Ms. Thompson, (Manager)

We have just had the good fortune to sell our property within thirty days of listing it with one Tom Robins of your office. Before I go further, I must tell you that I never expected to have occasion to write a letter praising a Real Estate agent! (I admit to a preconceived notion that high pressure was a given).

Our experience with agents in the past has been less than ideal. Prior to listing with Tom, my husband and I decided to speak to an agent connected to a neighborhood Realtor – our logic being people wanting to live in Barrhaven would most likely think of dealing with someone “local”. The agent in question met with us, made a firm statement that she would not list our property for anything over $229K, and that even at that price we would have to be prepared to be flexible due to the “glut” of semis and townhouses on the market in Barrhaven. (she saw us realistically getting $220K - $224K – prior to her commission!!

Enter Tom! We did not tell him that we had met with another agent; he viewed our home and confidently suggested that we list at $239,000, and that anywhere from$233K to $235K would be realistic. We are now in possession of an offer in precisely his price range!! Tom was extremely professional throughout the month, always advising us himself of all showings, and always getting back to us about comments made by the viewers. He also amazed us by offering at the outset that if, for any reason we became unhappy with his services, he would not hold us to the ninety day listing period. More than that cannot be asked for!

The sometimes stressful business of selling a home has become a pleasant experience due to Tom, and I did not want it to go unrecognized. I shall recommend him with confidence.

Lucinda D

This is a letter not only of reference and recommendation, but also one of appreciation. In the winter of 2012, my Louise wife and I purchased our first home. Although the house itself is fine and has served us well, we were never really happy with our purchase. It was made somewhat in haste, and the whole experience felt like one giant real life game of monopoly with us a couple of useless pawns getting moved around the board without really realizing exactly was happening. Afterward, my disdain and disgust with the whole process and all of those involved made me want to stay in a house that was in actuality a little too small for our growing family, rather than go through another ordeal with seemingly nothing but greedy sales agents with dollar signs flashing in their eyes. So, with a sense of great reservation, my wife and I decided to try to sell our home in the fall of 2015. All I could do was fold my hands in front of my face and shake my head knowing what was coming.

This is about the time we met Tom Robins. It is January 1, 2016, and my family and I will be taking possession our new home on January 12. The purpose of this letter, if you are still with me, is to let anyone and everyone who will listen know that Tom Robins is different. The experience this time has been the polar opposite of the first. Tom and his team, from the beginning stressed to us that they have a very simple philosophy of work. Honesty and integrity. Those words get thrown around rather haphazardly these day’s so I watched to see if they were just words.

I suppose we have all met people whose actions speak so loudly we can’t hear a word they are saying. Not so with Tom. He seemed to understand that amidst the hustle and bustle of the monopoly game, he is helping people find not just a property or a house, but as it was in our case, a home. Buying a home is important. He not only understood this, but was sure to impress it upon us. When we were a little over anxious, Tom was there to hold back the reigns. When were discouraged, he was there to offer an encouraging word, and even to listen patiently when we vented frustration.

I can’t say enough about Tom Robins and his team. I would highly recommend them to anyone and I can say with confidence, you will be in good hands. I am still rather cynical of the business as a whole, however now I know that not all agents are cut from the same mold. Tom has our highest respect, and utmost gratitude.

Michael and Louise

Eric and I wanted to take the time to thank you for your help in the sale and purchase of our homes. The whole experience was one that we felt would be very daunting, stressful and drawn out. We couldn’t have been more incorrect.

From our first meeting with you, we could see that we were dealing with a professional real estate agent. As we had never gone through the selling aspect of real estate, you took the baby steps necessary to set us at ease; we felt you genuinely wanted to help us out and were willing to give us your time to be certain of our decisions and to ensure each knew what was expected of the other – before we even agreed to hire you as an agent.

Once we decided to get the ball rolling, everything went smoothly. The house was sold before we had even started seriously looking at a new house for ourselves! The sale was hassle-free, and we both appreciated the fact that you took the time to meet us on our turf many times: there were little to no obstructions to our own routine and never felt imposed upon to accommodate you. On top of all this, we received over 98% of our asking price in 12 days.

The buying process was merely a continuation of our very pleasant experience with you. Your broad knowledge base and experience with building, selling, and buying homes served us well again when we visited the many homes we considered to be of interest. You picked up on issues that we would not have considered or thought of, possibly saving us huge headaches. Your availability and attention to detail throughout the process were top notch.

When “the” house showed up on the market, we were excited and anxious to have found it, but you settled us down long enough to explain your game plan to us as this house had obvious interest from other parties. You made sure the property was in fact what we wanted, then took over the show, always with our interests at heart. We were ecstatic when our offer came through!

Your industry contacts were a reflection of your professionalism and your flair for first rate customer service. From the home inspector to the real estate lawyer, we never felt like passengers.

Our new house is quickly becoming a home, and we have you to thank for our pleasant experience. The unfortunate thing is that we won’t have the pleasure of dealing with you anytime soon as we figure on being here for a long, long time. But don’t be surprised if some of your future clients know us! We’re convinced the person who invented the Staples “EASY” button sold and bought houses through you – we can’t think of a more obvious source of inspiration.

Thanks again for the excellent service and invaluable peace of mind. Tom, in a day where customer service is constantly being eroded by complacency, you’re the example of how it should always be done.

Renee, Eric and Elise

Please accept my sincere congratulations on achieving the prestigious RE/MAX Hall of Fame Award.

I am very proud of you contribution to RE/MAX metro-city realty ltd., and extremely pleased to count you among our Premier Achievers. I look forward to acknowledging your outstanding success at our General Anniversary Meeting.
I feel that it is tremendously important that Salespeople, who have through their contributions to RE/MAX metro-city woven a considerable part of themselves into the fabric of the Company, receive the recognition they deserve. Therefore, as a recipient of the Hall of Fame, I hope that you and a guest will be able to attend the RE/MAX Ontario-Atlantic Award Celebration at the Westin Harbour Castle in Toronto on Saturday, March 23, 2002 as my guests.

I certainly hope you will be able to attend and would appreciate your letting me know by calling my office.

Congratulations again, and sincere thanks for your contributions to this firm.

Sincerely,

Wishing you much continued success.

Heather Skuce
Broker/Owner

Without question, the strongest asset that the Canadian Real Estate Association has in the people who call themselves REALTORS*and, for the past 25 years, you have shown yourself to be a fine example of that statement. When a REALTOR* thrives for as long as you have, it’s clear that you have good business fundamental and know how to treat people properly.

I know that the growth and success of the real estate industry is largely dependent on having strong and capable members, such as yourself, and recognize the contribution you make in helping us maintain our strong leadership position in the industry we enjoy being part of. I take this opportunity to recognize, thank, and congratulate you for dedicating 25 years to the service of not just buying and selling property but, while in that process, also helping to change the lives of countless Canadians.

Twenty-five years of dedication and commitment from you is greatly appreciated and cannot be expressed in words. The silver anniversary is a very special moment to mark in time! It is indeed a major milestone in the life of a member and it shows not only your commitment to one industry for two and a half decades but also an assurance to your family, clients, co-workers and friends that you were in it for ‘the long haul’.

A quarter of a century ago you decided to become part of one of Canada’s strongest national Association – and for that you have earned our heartfelt appreciation. It is our pleasure to recognize and honour your accomplishments by way of the certificate. Please accept this as a small token of our great appreciation for your many years as a member of CREA.

As you commemorate this milestone event, please accept my best wishes for many more years of continued success.

Sincerely,

Cliff Iverson
President
The Canadian Real Estate Association

After reviewing the tax receipt list for the Children’s Miracle Network, I was pleased to note that you continue to be a supporter of CMN.

Your generosity is not only appreciated by CMN, but also it is a matter of pride to me that RE/MAX has so many caring community minded individuals as part of our team. The public has become more aware of the CMN Miracle Home Program and a survey commissioned by RE/MAX Ontario-Atlantic clearly shows that buyers and sellers want to associate themselves with sales representatives who give back to their communities.

Many thanks and best wishes for continued successes.

Sincerely,

Heather E. Skuce
Managing Partner

Children’s Hospital Foundation
415 Smyth
Ottawa, On
K1H 8M8

Since 1993, ReMax Metro City Associates have been making a difference in the lives of the 200,000 children and youth who annually visit CHEO. Your generous support is sincerely appreciated.

As CHEO enters a new century, the children and youth who visit the hospital are fortunate to have the support of many in our community. With the commitment and generosity of individuals and groups like you, CHEO has consistently been able to continue upgrading and replacing its equipment, acquiring new technologies, conducting vital medical research, supporting programmes, supplying games, books and toys, funding emergency needs and providing training to our staff.

Your industry is a competitive one and we know how hard you work to be a success. It is a testimony for your caring nature to see the generous donations from you and your fellow associates. ReMax Metro City Associates donated over $50,000 in 2009.

Thank you for showing you care.

Sincerely,

Norma Lamont
Director, Special Projects

Make-A-Wish Foundation
Eastern Ontario Chapter
351 Churchill Ave. North
Ottawa, Ontario, Canada K1Z 5B8

On behalf of the Make-A Wish Foundation of Eastern Ontario board of directors, the volunteers and most certainly the wonderful wish kids that realize a dream come true, we thank you so much for your dedicated effort in acquiring pledges, and your determination in completing our first annual “100-Hole Golf Challenge”, held at the Eagle Creek Golf Course.

You played a huge role in making the day a great success! The “net” generated by you will top the $20,000 mark, which make this our biggest fundraiser of the year! This will enable the Foundation to continue to create moments of Hope, Strength and Joy for children with life-threatening illnesses across our region. Those moments will include huge grins, squeals of euphoria, long hugs, tears of joy, and vivid memories that will not quickly fade away.

The timing of your contribution to our chapter couldn’t have been more perfect. The demand for wishes continues to grow, and as a result this is proving to be a challenging time for our organization. Your donation reflects an appreciation for the impact of our mission, and we’re grateful for your faith in us to do good work.

Once again, thank you. We look forward to growing our relationship over the next several months and years so that you’re able to “feel” the impact you make. Of course, we hope we can count on your participation for our second edition.

Best wishes,

Steve Rehbein
Director of Operation and Development